Can I track my order after it's been shipped?
Yes, once your order is shipped, you'll receive a confirmation email with a tracking link. You may use the link to track your package in real time. If you have any questions, kindly reach out to our support team via WhatsApp or email for assistance.
Do you offer international shipping?
At this time, we do not offer international shipping. Orders placed on the website can only be shipped within Malaysia and Singapore.
How long does it take to receive my order?
Delivery times vary, typically ranging from 3 to 25 business days. You'll receive a tracking link once your order ships for real-time updates. For more specific inquiries, feel free to contact our support team.
What Is your return and exchange policy?
Our return and exchange policy are tailored to guarantee your satisfaction with our product. If you receive a damaged or defective item, we'll gladly exchange it for a new one within 7 days of receipt. Refunds are available for items returned within 30 days of delivery, provided they are in their original packaging. Please contact our support team with your order number and evidence to initiate the return or exchange process.
Are your products authentic?
Our products are 100% authentic and high quality. If you have any concerns about the product you've received, please reach out to our support team, and we'll be happy to assist you.
Do you have a purchasing guide?
For personalized guidance on purchasing the right protein product for your needs, check out our Learning Center on our website. Whether you're new to protein supplements or looking for specific features, our resources will help you make an informed decision. We ensure you will find the perfect protein product to match your goals.
Are your products environmentally friendly?
Absolutely! Our products are carefully sourced to meet rigorous environmental and ethical standards.
What if an item I want is out of stock?
If the item you want is out of stock, please contact us to pre-order once it's available. We'll assist you in securing your order and provide updates on availability!
Do you offer bulk or wholesale pricing?
Yes, we do offer bulk or wholesale pricing. Please contact us for further discussion and to explore the options available. We're here to assist you and discuss how we can meet your bulk purchasing needs.
Is my personal information secure?
Absolutely. We take the security of your personal information very seriously, we have encryption that ensures your payment details and personal data are protected during the transaction process. Additionally, we adhere to strict privacy policies and do not share your information with third parties without your consent.
How can I contact the support team?
If you have any questions or encounter an issue, our support team is readily available to assist you. You may get in touch with the support team via WhatsApp or email at "Contact Us".
Are there any ongoing promotions or discounts?
Our promotions and discounts may vary depending on the time and region, so it's best to check our website or reach out to us for the most up-to-date information. We're committed to providing value to our customers and frequently offer special deals and promotions on our products.
How do I place an order on your website?
Placing an order on our website is easy and convenient. Simply browse our products, select the items you'd like to purchase, and add them to your cart by clicking the "Add to Cart" button. Once you've finished shopping, proceed to the checkout page where you'll enter your shipping and payment information. Review your order to ensure everything is correct, then click "Place Order" to complete your purchase. You'll receive a confirmation email with your order details shortly afterward.
What payment methods do you accept?
We accept payments via multiple methods, including FPX online banking, credit card, PayPal, and eWallet.
Do you offer personalized messages?
Yes, we offer personalized messages for your convenience. During the checkout process, you'll have the option to add a special request for personalized message to your order. Simply indicate your preferences, and we'll take care of the rest. Whether you're sending a gift to a loved one or adding a personal touch to your own purchase, we're here to help make your shopping experience special.
Expect More From Your Protein Powder
An easy way to meet your protein requirements if you have a hard time meeting them with food alone.
